Frequently Asked Questions
Senior Insurance Solutions - FAQs
Below you will find detailed answers to the most common questions about our senior insurance offerings in Switzerland. If you need further assistance, our team is here to help.
CarePlanX provides a selection of plans tailored to seniors, including basic health coverage, long-term care, and supplemental options. Each plan is designed to address common needs such as hospitalization, home assistance, and specialist visits.
You can apply online at CarePlanX.com or by contacting our Geneva office at Avenue de la Paix 14. Complete the digital application form, submit required medical information, and receive a plan proposal within a few days.
Seniors aged 60 and above who are resident in Switzerland may apply. Eligibility criteria include age, health status, and residency documentation. Each application is reviewed individually.
Health coverage typically includes hospitalization, outpatient treatments, prescription medications, and specialist consultations. Specific benefits and reimbursement levels vary by plan level.
Pre-existing conditions may be covered after evaluation of your medical history. Coverage terms depend on the condition and plan selected. Our advisors can explain options and any applicable waiting periods.
Premiums are based on factors such as age, health status, plan type and coverage level. You can manage your budget by choosing a deductible that aligns with your financial and medical needs.
Yes. You can upgrade or downgrade coverage at annual renewal or in case of major life events. Changes can be requested through your online portal or by contacting our support team.
Submit claims via your online account or by mailing claim forms and receipts to our Geneva office. Most claims are processed within 14 business days, and reimbursement is issued directly to your bank account.
A standard waiting period of 30 days applies for most plans, with specific conditions varying by coverage type. Details are outlined in your policy documents at the time of enrollment.
Yes, monthly, quarterly or annual payment schedules are available. Selecting a payment frequency that fits your budget helps manage expenses more effectively.
Access your personal portal at CarePlanX.com to view plan details, update personal information, submit claims and track reimbursements. The portal is available 24/7 for your convenience.
Coverage remains valid across Switzerland. Simply update your address in the online portal or notify our support team so that correspondence and emergency assistance information stay current.
Yes. We offer supplemental dental and vision coverage that can be added to any senior plan. These options cover routine check-ups, corrective treatments and eyewear allowances.
Support is available by phone at +41761365823, email or live chat on CarePlanX.com. Our team operates Monday through Friday, with extended hours during enrollment periods.
To cancel or modify your plan, submit a written request 30 days before your renewal date. Requests can be sent via your online portal or by mail to our Geneva office at Avenue de la Paix 14.